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Delivery & Returns

 

3spools.jpgDelivery Times

  • At Craft Gate we make every effort to have your order shipped as quickly as possible.
  • Orders received are shipped, usually, within 3- 5 business days.
  • Delivery of all parcels is via Australia Post thruout Australia; regular post.
  • After receiving your order we will verify via email, that the product/s are still available. We will send you a confirmation email once your order has been posted.
  • If the ordered products should be out of stock Craft Gate will contact you by email, and advise of the expected delivery time.
  • Whilst all care is taken to fill your order within the alloted time frame Craft Gate is not responsible for depleted stock levels of our wholesale suppliers.
  • If you, the customer, requires a delivery quickly the responsibility is with the customer to follow thru via email or phone, to find out the status of the order. The onus is also with the customer to leave a comment with the order re the urgency of the order and time frame with which it is required.

Return Policy

  • All claims must be approved first for return by the staff of Craft Gate, by phone or email.
  • Purchases if they are faulty must be returned within 5 working days of the day you received your order.
  • We do not provide a refund or exchange if you change your mind.
  • All tags and product wrapping must still be intact for a complete refund, excluding postage charges.
  • All sales are considered final after 5 working days. Exceptions to this will be at the sole discretion of the staff of Craft Gate and in such a return a store credit will be issued.
  • In all instances the purchaser must provide the original receipt of purchase with the returned product.
  • Craft Gate is not responsible for returned products that we do not receive via post.
  • Craft Gate will not reimburse postage costs involved in the process of the customer returning goods to us.
  • If products are refunded Craft Gate will only credit the card utilised in the original purchase.
  • In regards to the refund of products paid for by other methods a store credit will be issued.